LANGUAGE
BOOKING & CANCELLATION POLICY
To secure your booking, we require a deposit of 25% of the full amount, along with a completed booking form. The remaining 75% of the balance, plus a refundable security deposit of €100 (per cottage) is due no less than 30 days before arrival, 60 days for whole-site or multiple cottage bookings. We reserve the right to cancel the booking, without refunding the 25% deposit, if full payment is not made on time.
For longer term bookings, 28 days or more, the security deposit will be the cost of a one week booking.
We reserve the right to deduct charges from your security deposit for additional cleaning, damage to the property, contents, site facilities, equipment and unpaid fuel costs. The security deposit will be returned, less any necessary deductions, within 14 days of check out.
Heating costs – We ask that you respect electricity costs by turning heaters down/off when you leave the cottage. A supply of logs will be made available for cottages with log burners. For longer term stays i.e.28 days or more, energy costs will be discussed during the booking process.
Linen and towels are provided. Please do not remove linen or towels from cottages. Pool towels are available for the pool by request. For bookings over one week, spare linen will automatically be provided.
Cancellation – We strongly advise that you take out travel insurance with cancellation protection at the time of booking. If you choose not to, then you accept responsibility for any loss that you incur due to your cancellation. A full refund will be returned if cancellation is made up to 30 days prior to arrival and a half refund up to 14 days. For whole site or multiple cottage bookings, a full refund will be returned if cancellation is made up to 60 days prior to arrival and a half refund up to 30 days. There will be no refund after these dates unless we have been able to re-let the cottage/s. Any refund will not include service charges made by booking agencies. (Agency cancellation policy may differ – please check).
Circumstances may dictate that not all facilities are available all the time. If this is the case, we will notify you as soon as possible and if for any reason the accommodation develops any maintenance issue which deems the property unsafe to use, we will advise you as soon as possible. We will attempt to transfer your booking/stay to another one of our cottages or promptly repay accommodation payments made if this is not possible. If the booking was made via an Agency, we will follow their cancellation policy.
Tourist Tax will either be taken by booking the agency or added to the invoice if the booking is made directly with us.
We reserve the right to terminate the booking and occupancy, without refund, in the case of a serious breach of our Policies, Terms & Conditions.
We reserve the right to refuse a booking without giving a reason.
Data Protection - We only obtain personal data as necessary for the purpose of booking and as required by law. In accordance with GDPR, you have the right to access, rectify, modify and delete all data concerning you by contacting the manager of the establishment providing you accommodation. All data will be stored safely and kept for one year.
For the safety and security of our site and guests, a fixed CCTV camera faces the main gate. If you have any questions, please ask us.
An information pack will be sent once the final payment is received.
Accessibility: Due to the nature and age of our cottages, access for people with restricted physical ability may be a challenge, but please do contact us if you would like to discuss your needs and/or how we may be able to adapt anything to accommodate you.
Check in/check out procedures:
Check in procedures: Check in after 4.00pm
Check out procedures: Check out by 10.30am.
Please treat our cottages with respect and leave them clean and tidy and as you found them. We would be grateful if you could wipe surfaces, empty bins and place last minute washing up in the dishwasher. An additional cleaning charge of €25-50 euros will be taken from the security deposit if the cottage is left in an unacceptable state.
Late check in/out request: Please let us know if you are likely to arrive after 7 pm so that we can ensure one of us is able to meet you. If we have no immediate forward bookings, you may be able to check out later by agreement or at the very least, store luggage and stay on site until such a time you need to leave.
It is now a legal requirement for non-French persons to complete a ‘Fiche Individuelle De Police’/’Individual Police Form’. We will send a copy of this with your Welcome Pack, it would be helpful if you could complete this and hand it to us upon arrival, alternatively, we can print copies and ask you to complete them during your check in.
Last updated 30/07/24