FULL TERMS & CONDITIONS

Booking & cancellation:

To secure your booking, we require a deposit of 25% of the full amount, along with a completed booking form. The remaining 75% of the balance, plus a refundable security deposit of €100 (per cottage) is due no less than 30 days before arrival, 60 days for whole-site or multiple cottage bookings. We reserve the right to cancel the booking, without refunding the 25% deposit, if full payment is not made on time.

For longer term bookings, 28 days or more, the security deposit will be the cost of a one week booking.

We reserve the right to deduct charges from your security deposit for additional cleaning, damage to the property, contents, site facilities, equipment and unpaid fuel costs. The security deposit will be returned, less any necessary deductions, within 14 days of check out.

Heating costs – We ask that you respect electricity costs by turning heaters down/off when you leave the cottage. A supply of logs will be made available for cottages with log burners. For longer term stays i.e.28 days or more, energy costs will be discussed during the booking process.

Linen and towels are provided. Please do not remove linen or towels from cottages. Pool towels are available for the pool by request. For bookings over one week, spare linen will automatically be provided.

Cancellation – We strongly advise that you take out travel insurance with cancellation protection at the time of booking. If you choose not to, then you accept responsibility for any loss that you incur due to your cancellation. A full refund will be returned if cancellation is made up to 30 days prior to arrival and a half refund up to 14 days. For whole site or multiple cottage bookings, a full refund will be returned if cancellation is made up to 60 days prior to arrival and a half refund up to 30 days. There will be no refund after these dates unless we have been able to re-let the cottage/s. Any refund will not include service charges made by booking agencies. (Agency cancellation policy may differ – please check).

Circumstances may dictate that not all facilities are available all the time. If this is the case, we will notify you as soon as possible and if for any reason the accommodation develops any maintenance issue which deems the property unsafe to use, we will advise you as soon as possible. We will attempt to transfer your booking/stay to another one of our cottages or promptly repay accommodation payments made if this is not possible. If the booking was made via an Agency, we will follow their cancellation policy.

Tourist Tax will either be taken by booking the agency or added to the invoice if the booking is made directly with us.

We reserve the right to terminate the booking and occupancy, without refund, in the case of a serious breach of our Policies, Terms & Conditions.

We reserve the right to refuse a booking without giving a reason.

Data Protection - We only obtain personal data as necessary for the purpose of booking and as required by law. In accordance with GDPR, you have the right to access, rectify, modify and delete all data concerning you by contacting the manager of the establishment providing you accommodation. All data will be stored safely and kept for one year.

For the safety and security of our site and guests, a fixed CCTV camera faces the main gate. If you have any questions, please ask us.

An information pack will be sent once the final payment is received.

Accessibility: Due to the nature and age of our cottages, access for people with restricted physical ability may be a challenge, but please do contact us if you would like to discuss your needs and/or how we may be able to adapt anything to accommodate you.

Check in/check out procedures:

Check in procedures: Check in after 4.00pm

Check out procedures: Check out by 10.30am.

Please treat our cottages with respect and leave them clean and tidy and as you found them. We would be grateful if you could wipe surfaces, empty bins and place last minute washing up in the dishwasher. An additional cleaning charge of €25-50 euros will be taken from the security deposit if the cottage is left in an unacceptable state.

Late check in/out request: Please let us know if you are likely to arrive after 7 pm so that we can ensure one of us is able to meet you. If we have no immediate forward bookings, you may be able to check out later by agreement or at the very least, store luggage and stay on site until such a time you need to leave.

It is now a legal requirement for non-French persons to complete a ‘Fiche Individuelle De Police’/’Individual Police Form’. We will send a copy of this with your Welcome Pack, it would be helpful if you could complete this and hand it to us upon arrival, alternatively, we can print copies and ask you to complete them during your check in.

Health & Safety:

We would like you to enjoy the grounds and house areas but please be mindful, with a natural woodland, stream, spring/well, old and ancient buildings, wildlife, pool, outside kitchen and BBQs, you will need to take responsibility for your personal safety. Please talk to young children and educate them about possible risks and benefits when playing in the woodland and near water.

Guests are responsible for the safety of their children at all times. Children must never be left unsupervised in our cottages or grounds.

Each cottage has a fire blanket available in the kitchen. There is also an extinguisher in the laundry communal area, outside the Sunflower cottage.

Assembly point –through the iron gate, into the walled garden area.

In the event of a fire, please inform us and call 112 immediately.

No smoking in any of our buildings, woodland, or in direct vicinity of the pool area. Please use ashtrays to extinguish cigarettes in external areas.

We are aware that small accidents and breakages will happen, and we will bear the cost of isolated breakages. All we ask is that you let us know of any breakages/damages so that we can attempt to repair, clean, or replace it without it needing to cost you money. Any damage caused by negligence will be taken from your deposit.

Please be aware of low-level windowsills in upstairs rooms. We would strongly advise not leaving windows open if children are using accommodation.

NEW - Above Ground Pool:

The pool is 1.2m deep and accessible by the ladder. If blue and white chlorine floats are in the pool, remove them before using the pool and store them away from children. The pool water condition will be checked, and the pool will be hoovered each morning. The pool is generally available from 11 am until dusk from May to September, dependent on the weather.

We will lower the ladder when the pool is ready for use and raise the ladders when the pool is not in use for safety reasons. Children and non-swimmers to be accompanied at all times by an adult.

Please read and take note of the Safety instructions displayed on the side of the Pool. Please do not attempt to jump, dive in, sit, or stand on the sides of the pool or overcrowd the pool.

Unless you have a whole site booking, the pool is available to all our guests.

Sun cream can cause havoc to the pool water, so please shower before using the pool or use waterproof sun cream.

Plastic glasses have been provided in the outside kitchen, please do not take glass items to the pool/outside kitchen areas. The pool is not to be used by any person under the influence of excessive alcohol.

The pool is generally checked daily by the hosts and on occasion, we may have to close the pool for maintenance reasons. Please try to leave the area tidy after use.

Gardens/woodland/stream:

Please stay on woodland pathways and be aware of uneven ground, overhanging branches and wildlife. We would advise wearing fully covered footwear while walking through woodland. Please do not let children paddle in the stream. Whilst it appears very inviting, the riverbed is dangerous, the water is very cold, and we do not want the wildlife disturbed. If you are lucky, you will see Pierre, our resident Pike, our dabbling ducks, other fish and the river vipers!!!! (They don’t bite). Please teach your children not to pick or eat unidentified plants, fruit and berries. Children are to be accompanied at all times.

Lavoir structure by the stream– this is an historic structure and water course, please ask children to be respectful and not throw stones or any other debris into the stream. The beams are very low, so please mind your head.

Outside Kitchen & BBQ areas – Please read and follow our Outside Kitchen Policy. A copy is available in the Welcome Pack in your cottage or on the wall in the Outside Kitchen. Leave kitchen area clean and tidy and extinguish BBQs after use.

Fire pits –if you wish to use the fire pit corner, please check with us in advance so that we can risk assess conditions and only use the logs provided. Extinguish the fire before leaving the area. Please ask to see the Fire Pit Policy.

Pool and Woodland areas will be closed at dusk and in inclement weather

Hot water - Please be mindful that the water in some cottages does get very HOT. If you have any problems with the hot water supply, please let us know.

We retain the right, with your knowledge, to enter the property for maintenance, security and inspection purposes.

Please remember to lock doors and close windows when you leave the property unoccupied. We cannot accept liability for theft, loss, or damage to personal possessions. If the property is left insecure, we reserve the right to enter the property to make it secure.

Other:

Noise levels – Whilst we do not want to spoil anyone’s fun, we would ask that guests be mindful of keeping conversation and music levels down after 11.00 pm.

Fosse/toilet - The house and cottages are serviced by ‘la fosse septique tank’. Please do not flush sanitary products or cleaning wipes down the toilet.

Visitors or additional guests – due to our public liability insurance conditions, if you would like to invite additional guests onto our site during your stay you must seek permission. An additional guest booking form must be completed and there may be an additional charge.

Pet Policy - Unfortunately, due to being a shared complex we are unable to offer an open pet policy during high seasons. If you would like to enquire for out of season availability, then please contact us directly. There would be an additional cleaning charge to accommodate pets. Please ask for the Pet Policy

Whole site booking Policy – the policy will be sent with the booking confirmation.

Additional information:

Accessibility:

Due to the nature and age of our cottages, access for people with restricted physical ability may be a challenge, but please do contact us if you would like to discuss your needs and/or how we may be able to adapt anything to accommodate you.

Laundry Area:

Onsite laundry facilities are available, with a washing machine, iron and ironing board. We work on an honesty system and ask for a voluntary contribution per wash, which includes the washing powder. We recommend using the ‘mixed cycle’ or ‘quick wash’.

Washing can be hung out on airers, located in each gîte, or the line located next to the outside kitchen.

You will also find, brooms, mops, buckets and a hoover in the laundry room area.

Being kind to our world:

Rubbish, Recycling and Glass:

We ask guests to consider our environment and encourage recycling. Yellow bags and guidance about recycling will be available in your gite. Glass bottles are recycled locally.

Energy & Water:

We ask guests to be mindful of conserving energy and water by switching off lights when not needed and turning the heating off or down when leaving the cottages during the winter months. Guests are asked to be mindful of water consumption, especially during the dry summer months. We are working toward further water saving initiatives across the site.

Last updated 30/07/2024